Privacy Policy

Last updated: 2 July 2026

Your privacy matters to us. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have. We process your information in line with South Africa's Protection of Personal Information Act (POPIA).

Who we are

Help Wellness ("we", "us", "our") is the responsible party for the personal information collected through this website. You can reach us at:

Email: info@helpwellness.co.za
WhatsApp / phone: +27 82 444 7722
Address: 5 Sir George Grey Street, Cape Town, Western Cape, 8001, South Africa

Information we collect

Details you give us: your name, email address, delivery and billing address, phone number, and order history when you place an order or contact us.
Payment information: card and payment details are entered directly with our secure payment provider at checkout. We do not see or store your full card details on our systems.
Marketing preferences: your email address and consent if you sign up for our newsletter or discount offers.
Technical and usage information: information collected automatically through cookies and similar technologies, such as your device, browser, and how you use our site.

How we use your information

To process, fulfil, and deliver your orders and send order updates.
To respond to your questions and provide customer support.
To send you marketing emails where you have given consent (you can unsubscribe at any time).
To improve our website, products, and service.
To meet our legal, tax, and regulatory obligations.

Who we share it with

We only share your information with trusted parties who help us run our business, and only as far as needed. These include:

Our e-commerce platform (Shopify), which hosts this store.
Our payment provider, to process payments securely.
Our courier partners, to deliver your order.
Our email and marketing tools, to send communications you have opted into.

We do not sell your personal information to anyone.

Cross-border processing

Some of our service providers, including our e-commerce and email platforms, may store or process information on servers located outside South Africa. Where this happens, we take reasonable steps to ensure your information is protected to a standard comparable with POPIA.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used so we can improve it. You can manage or disable cookies in your browser settings, though some parts of the site may not work as well without them.

How we protect your information

We take reasonable technical and organisational measures to keep your personal information secure and to prevent unauthorised access, loss, or misuse. No online service can be guaranteed as completely secure, but we work to protect your data at every step.

How long we keep it

We keep your personal information only for as long as needed to fulfil the purposes described here, including meeting legal, accounting, and tax requirements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under POPIA you have the right to:

Ask what personal information we hold about you and request access to it.
Ask us to correct or update information that is inaccurate.
Ask us to delete your information where appropriate.
Object to your information being used for direct marketing, and unsubscribe at any time.
Lodge a complaint with the Information Regulator.

To exercise any of these rights, email us at info@helpwellness.co.za.

Children

Our products and website are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

Contacting the Information Regulator

If you are not satisfied with how we have handled your information, you may contact the Information Regulator of South Africa at enquiries@inforegulator.org.za.