Shipping Policy
Last updated: August 2026
We want your order to reach you quickly, safely, and without surprises. Here is everything you need to know about how we ship.
Where we ship
We currently ship anywhere in South Africa. We do not offer international shipping at this time.
Shipping rates
Free shipping on all orders. Every order ships free, anywhere in South Africa, with no minimum spend. There are no hidden delivery fees at checkout.
Delivery times
Most orders arrive within 2 to 5 business days of being placed. That estimate includes:
- Dispatch: 1 to 2 business days to pick, pack and hand your order to the courier.
- Transit: 1 to 3 business days with our courier partner.
Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or public holiday are processed on the next business day. Deliveries to remote or outlying areas can occasionally take a little longer, and delivery times may vary during busy periods or due to factors outside our control such as weather or courier delays.
How we ship
We ship nationwide, door to door, through a network of trusted courier partners.
Tracking your order
As soon as your order ships, we will email you a tracking link so you can follow it every step of the way. Please make sure your delivery address and contact details are correct at checkout, as this helps the courier reach you.
Missed deliveries and incorrect addresses
Our couriers will attempt delivery during business hours. If a delivery cannot be completed, the courier will usually make another attempt or contact you to arrange redelivery. If an order is returned to us because of an incorrect address or repeated failed delivery attempts, we will contact you to arrange redelivery, which may carry an additional shipping fee.
Questions
If you need help with a delivery, email us at info@helpwellness.co.za or message us on WhatsApp at +27 82 444 7722. We reply within 1 to 2 business days.