Returns & Refunds

Last updated: August 2026

We want you to feel good about every order. If something is not right, we are here to help.

Our 30-day money-back guarantee

If you are not happy with your purchase, you can request a full refund within 30 days of delivery. This applies even if you have opened the bottle and started taking the product. We would simply ask that you return any remaining product to us so we can close off the order.

To claim, email info@helpwellness.co.za with your order number and a short note about why it did not work for you. We do not make it complicated.

Your right to cancel (cooling-off period)

Separately from our guarantee, under South Africa's Electronic Communications and Transactions Act you may cancel an online order within 7 days of receiving it and return it for a refund, provided the product is unopened and in its original sealed condition.

Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery and we will make it right. Depending on the situation we will arrange a replacement or a full refund, including any shipping paid. Please keep the product and packaging and send us a photo where possible, as this helps us resolve things quickly. Your rights under the Consumer Protection Act are not affected by this policy.

How to start a return

Email us at info@helpwellness.co.za with your order number and a short description of the issue. We will confirm the next steps and where to send the product. Please do not send anything back before contacting us first.

Return shipping costs

If the return is due to our error, a faulty item, or a damaged delivery, we cover the return shipping.
For a guarantee claim or a change-of-mind return, the cost of returning the item is for your account.

Refunds

Once we receive and inspect your return, we will let you know that it has been approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or card provider may take a few extra days to reflect the funds.